At ImperiumJoias, we prioritize customer satisfaction by offering a simple return policy. You can return most items within 30 days of purchase, provided they are in their original condition and packaging. To initiate a return, contact our customer service team by email or phone, providing your order number and the reason for the return. We will guide you through the entire process and, if applicable, provide a prepaid return shipping label. Once we receive and inspect the returned items, your refund will be processed via the original payment method within 7-10 business days. Please note that personalized products and end-of-sale items (non-returnable) cannot be returned. For more details, please see the Returns section on our website or contact our support team.